Archives July 2020

Benefits of Reputation Management

Reputation management allows companies and individuals to monitor what is being said about their products and services online. There are many reasons why you should hire the services of a reputation management expert.

First and foremost, you will be able to collect information about your company. There is no better feedback than what current customers have to say about the products and services your company offers. Knowing that they might not like something in particular and allows you to change it as quickly as possible.

Guy Galboiz, a management guru, says “It can take a very long time to build a brand to prominence. Unfortunately, it takes much less time for it to be destroyed. Reputation management companies will help you learn any negative information that may harm your brand so that you can minimize damage before it gets worse.”

It is not just good enough to learn about this information. You must ask assistance from experts to build a presence in the online community. That way, you can interact with customers and potential customers in their online community.

One of the most important aspects of business is knowing what your competitors are doing. A trusted reputation management service will help you keep an eye on your most important competitors. You will be able to learn about any new product or service releases and also find out if their offers are truly competitive with yours.

When you are in business, you will also want to stay ahead of the competition. It is important that you are aware of any new trends as early as possible. By utilizing the services of a reputation management expert, you will be able to get a head start on your competition. It is always better to be a leader than a follower.

Guy Galboiz further explains “Your brand is one of your company’s most important assets, whether you are an international company or a small start-up. Therefore, it is important that you keep building it as much as possible. With its vast array of tools and resources, the reputation management consultant will help you increase your brand awareness.”

By hiring the service to increase your brand across the online community, your company will not have to go through the trouble of doing it yourself. This helps you save on marketing costs since you do not have to pay for advertising methods or even dedicated employees to come up with them.

Whether you are a big or small company, you will get more than just protection and increased awareness for your brand. The reputation management expert will interact with your customers to learn about any negativity they feel about your company and do whatever is necessary to correct it. You will also be able to keep up with competitors which is ever so important nowadays.


Using Cloud Telephony for Speed and Efficiency

One innovation in communications that proven to be more efficient than any other form is cloud telephone.  Business communications has never been too fast.  Not only is it useful as a communication tool but shows that it is the next big thing to invest on. Guy Galboiz, a technology expert, provide more information how cloud telephony can enhance business efficiency.

The past year have had an increase awareness and use of cloud telephony. This popularity and its growth have consequently increased the demand for its services like call data analytics, virtual numbers, IVR and more.

Also known as cloud calling or hosted telephony, the technology is now accepted globally, and further technological innovations are expected in the coming months.  It is foreseen that the trend towards voice bots, data analysis and multi-lingual innovations will enhance efficiency regardless of business section.

Ease of use and implementation by shifting to the cloud is one reason why this technology is preferred than other systems like PABX.

The technology is adopted by major players in banking, healthcare, consumer and retail goods, public and private institutions, information technology and the telecom industry.  Most have implemented due to the low operational cost and for customer service.  With cloud telephony, customers can expect a seamless and a more developed communication system.

Cloud telephony’s forecast up to 2023 is seen to be a steady growth. The United States is seen as the spearheading this growth with Canada and Mexico.  The growth chalks up the advancement of the IT infrastructures and the sprouting of cloud telephony solution providers those regions.

Cloud Technology Trends

Voice-Bots

There has been a vast shift of communication solutions from transistors to land phones to smart phones.  Almost everything is now on the cloud.  It is common to interact with voice bots. Industries who have a high influx of customer or client calls have found solutions to repetitive tasks and questions through voice bots.  These AI-driven chat replies free operators from mundane questions. These voice bots help businesses to lessen human effort as well as operational costs.

Multi-Lingual Capabilities

Guy Galboiz explains that “Many companies have gone global and have reached customers beyond the natural borders.   The cloud is adopted to assist in personalization of services allowing interaction and a comfortable experience.”

In this manner, the customer can choose which language will have the option of the language to be used in the conversation.

Voice-Analytics from Recorded Calls

Analytics is a vital marketing tool to help industries understand customers and other forces that drive sales.  Companies want to know more about satisfaction levels, the quality of the service and recommendations on improvements.

Cloud telephony makes it possible to have customer calls recorded for analysis.  These calls are a gold-mind for insights into customers’ preferences.  The solution allows a view on marketing efforts as well.

Cloud Telephony is Scalable

Here lies the beauty of cloud telephony. It is highly scalable and integration to other SaaS (Software as a Service) tools is not difficult.  Calls can be answered from any device at any place without restrictions.

Cloud telephony is flexible to handle any scale of communications from a large customer base to simple one-on-one infrequent calls.  Enterprises can grow the cloud telephony applications as they grow.

Without a doubt, cloud telephone is the next big thing in communications. It is apparent that more and more innovations will be made to make this a more efficient technology.